Receptionist & Scheduler

About RemHealth

RemHealth is a leading Sleep Medicine practice dedicated to improving lives through better sleep. For over a decade, we have proudly provided specialized, high-quality care to more than 100,000 patients. We are a forward-thinking practice that leverages technology and a highly dedicated team to deliver exceptional patient outcomes and a seamless care experience.

Your Role: Master of Patient Scheduling & Organization

We are seeking a highly organized Receptionist & Scheduler to manage the heartbeat of our clinic—our calendar. In this role, you will be the primary architect of our daily schedule, requiring a professional who combines a deep sense of ownership with a proactive, puzzle-solving mindset. You will ensure that patients are booked efficiently, cancellations are quickly backfilled, and our clinical providers are organized for a smooth, productive day in a fast-paced, digitally-driven healthcare environment.

Key Responsibilities

Patient Scheduling & Calendar Management

  • End-to-End Scheduling: Manage comprehensive appointment logistics for new and established patients, including booking, rescheduling, and processing cancellations with accuracy and speed.
  • Schedule Optimization: Actively monitor and manipulate the clinic’s schedule within our Electronic Medical Records (EMR) system to eliminate gaps, maximize provider utilization, and maintain seamless clinic flow.
  • Waitlist & Follow-up Coordination: Proactively manage patient waitlists and recall lists to fill last-minute openings and ensure patients receive timely care.
  • Communication: Skillfully handle high-volume inbound and outbound communications (calls, texts, emails) specifically focused on coordinating appointments, sending reminders, and securing confirmations.

Organizational & Workflow Logistics

  • Referral & Queue Organization: Systematically process inbound referrals and manage operational work queues, ensuring patients progress smoothly from referral to scheduled appointment.
  • Appointment Preparation: Organize and verify that all necessary patient documentation (medical records, consents, intake forms) is complete, accurate, and attached to the digital chart prior to the scheduled visit.
  • Financial Organization: Clearly communicate appointment-related services and charges to patients, ensuring payments are reliably organized and collected before their time slot.
  • Data Integrity: Maintain impeccably organized digital patient records with strict attention to detail and full HIPAA compliance.

The Ideal Candidate Profile

  • Exceptional Organizational Skills: You possess an outstanding ability to manage a complex, high-volume calendar, track minute details, and keep a dynamic clinic running precisely on time.
  • Experience & Education: A minimum of 1 year of experience in scheduling, medical reception, or a highly organized administrative role is required. A Bachelor’s Degree (or equivalent professional experience in a relevant healthcare setting) is preferred.
  • Tech-Savvy & Resourceful: Highly proficient in navigating EMR systems, scheduling platforms, and digital communication tools. You thrive in a paperless environment and learn new software intuitively.
  • Accountability & Reliability: You take ownership, demonstrate strong initiative, and consistently follow through on all commitments, understanding how a well-organized schedule impacts patient health and provider success.
  • Patient-First Mindset: You approach every scheduling interaction with empathy and patience, acting as a natural problem-solver who advocates for patient needs while maintaining necessary operational boundaries.

Remote Work Environment & Expectations

  • Location: Applicants reside within the Mountain Standard Time Zone (MST). Residency in Colorado is preferred.
  • Digital Presence: Must be punctual, actively engaged, and available on-camera (when necessary for team meetings/collaboration) during scheduled hours to provide real-time support.
  • Dedicated Workspace: Must maintain a private, quiet, and strict HIPAA-compliant workspace free from interruptions.
  • Technical Foundation: Must secure and maintain a reliable, high-speed broadband internet connection.
  • Work Authorization: Must have unrestricted work authorization in the U.S.
  • Asset: Bilingual proficiency (English/Spanish or other languages) is a plus.

What to Expect: Our Recruiting Process

We want to ensure that this role is a great mutual fit! Our transparent hiring process typically includes the following steps:

  • Virtual Interviews: You will participate in a couple of rounds of video interviews with our hiring team. This is a chance for us to get to know your background, and for you to ask questions and learn more about the RemHealth culture.
  • Assessment Test: To give you an opportunity to showcase your capabilities, we utilize a brief, practical assessment. This helps us see your scheduling logic, organizational superpowers, and tech-savviness in action.
  • Background Check: Because you will be handling sensitive patient information in a healthcare setting, a standard background check is required as a final step to ensure the highest level of security, trust, and HIPAA compliance.

Pay: $19.00 - $21.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

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