[Remote] Technical Customer Support Specialist - AI Automation Platform (US Market)

Note: The job is a remote job and is open to candidates in USA. A Player is building the operating system for autonomous businesses, with over 100,000 AI agents deployed on their platform. They are seeking a Technical Customer Support Specialist to provide high-level technical support, troubleshoot automation issues, and guide users in building sophisticated AI workflows. Responsibilities • Provide high-level technical support via chat, email, and occasional video calls • Diagnose and resolve automation, API, and integration issues • Guide users in building sophisticated autonomous AI workflows • Document patterns, edge cases, and recurring technical blockers • Partner closely with Engineering to escalate product bugs • Contribute real-world insights that shape product improvements Skills • 2+ years in technical support, customer success, or technical operations • Strong understanding of APIs, webhooks, integrations, automation platforms (Zapier, Make, etc.) • Ability to troubleshoot multi-step workflows • Excellent written English communication skills • High autonomy and strong ownership mindset • Comfortable in a fast-moving startup with evolving features • Availability for 8-hour rotating shifts • Experience with AI tools, LLM-based systems, or developer-facing products Benefits • 30+ hours per week • Long-term engagement (6+ months minimum) • 100% Remote • Direct exposure to cutting-edge AI infrastructure • Work alongside product and engineering teams shaping autonomous systems Company Overview • It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is Apply tot his job