Technical Service Representative:

We are looking for a candidate who has detail oriented and enjoy solving problems both imaginatively and resourcefully.

Responsibilities:

• Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
• Handle inquiries about repair, replacement, technical problem resolution and connectivity;
• Analyze issues with telecommunication equipment and/or devices and associated desktop software;
• Trouble shoot the required resolution; including, , device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
• Complete accurate transactions with a sense of urgency and an eye for detail;
• Take appropriate action to efficiently resolve issues;
• Take accountability to solve issues from beginning to end;
• Receive and incorporate feedback to improve personal and business performance;

Qualifications:

Have a Post-secondary education in a computer-related environment or comparable work experience;
Bilingual in Tamil and English is an asset
Have previous experience within a technical help desk and/or networked environment and/or customer service (preferably in a call center environment);

• Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP;
• Ability to work on a flexible schedule: days, evenings and week-ends
• Possess strong written and verbal communication skills;
• Have excellent customer service, interpersonal, communication, and organizational skills.
• Demonstrate the ability to multitask (type and talk, type and listen);
• Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;
• Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;

Interested Candidates please apply online or email resume to careers@innsys.ca